Delivery

Stock info on product pages
For every product you can see on the product page if we keep it in stock or it arrives only on backorder. In the latter case we also note how long time it takes for the goods to arrive in our warehouse (you need to add some days for the transport to your country). These data are informative, in case we ran out of stock for a specific product or the delivery time is different from the shown one for any reason, our customer service immediately contacts you.

Delivery modes
You can order the products with home delivery, in this case our international courier partner will deliver your products at the location selected by you (delivery address).

Products lighter than 30kgs will be delivered by GLS. Heavier products (over 30kgs) will be delivered with the fastest internatonal forwarding agent.

Payment methods
- cash on delivery (COD) in Croatia, Czech Republic, Hungary, Romania, Slovak Republic and Slovenia for products in stock or with a value below EUR 1,000 net (Romania: EUR 875 net): so you have to pay upon delivery in your currency to the courier. Extra cost of 1.5 EUR + VAT applies for all COD payments. Please note that for products over 30kgs COD payment is not available!
- payment in advance by bank transfer: we issue a proforma invoice with either 50% or 100% value and send it in email so you can make the payment with your bank. We organize delivery or enable collection in-store when we receive the full payment.
- online payment by card: available in all EU countries, order will be confirmed on EUR basis

Processing international orders
- for products that are less than 30kg each and they are in stock we prepare and ship all orders received before 4PM the same day. Orders received after 4PM will be processed next day. 
- for products available on backorder, please consider the delivery time shown on the product page. Time counts from the receipt of your prepayment in case for orders with a value higher than EUR 1,000 net

Transit times
For international transport you can expect the following delivery times (counting from the day of dispatch)
- Austria, Croatia, Czech Republic, Germany, Hungary, Poland, Romania, Slovak Republic, Slovenia: 2 working days
- Belgium, Bulgaria, Denmark, Lithuania, Luxembourg, Netherlands: 3 working days
- France, Ireland, Italy, Latvia, United Kingdom: 4-5 working days
- Estonia, Finland, Greece, Portugal, Spain, Sweden: 5-6 working days